Refund and Return Policy

At Xenoprost Active, we are committed to delivering high-quality herbal supplements and a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund guidelines below.

Return & Refund Window

Return or refund requests must be made within 7 days of delivery. Requests received after this period will not be accepted.

Eligibility Conditions

Returns or refunds are not applicable if:
The product has been opened, used, or damaged
Original packaging or labels are missing
The request is made after the 7-day return period

Refund Process

Returned products are inspected after receipt.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).
  • Approved refunds are processed within 5–7 business days to the original payment method.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Contact us within 2 days of delivery with your order ID and clear photos
  • A replacement will be arranged at no extra cost

How to Request a Return

To initiate a return or exchange:

  • Email: support@xenoprostactive.com or Call Us: 📞 1200 889 431 within 7 days of delivery
  • Include your order number and reason for return
  • Follow the return instructions shared by our support team
  • Return shipping is the customer’s responsibility unless the error is ours

Order Cancellation

  • Orders can be cancelled within 3 hours of placement if not shipped
  • Once shipped, the standard return policy applies

Contact Us

For any questions related to returns, refunds, or exchanges: